Gellon Like a Felon
This is from the DailyWTF, one of my favorite blogs on the Interwebs and I pull from it frequently but nothing in the last month or so. However, I found this both amusing and very, very touchy because I’ve worked in tech support/help desk for a long time and nothing irritates me more then stories like this.
The Engineer’s Log (from Gabriel Luci)
Following is the log entry of a ticket that was submitted for a highly-paid Sr. Engineer:**April 29, 2009 2:06:25 PM Marc**
Client has a gel pad type device that he requires
assistance in setting up. Please provide onsite
assistance for the client.Client has requested to have an email sent to him to
schedule a time to resolve the request.**May 1, 2009 8:05:21 AM Sally**
on my way to 2sc, I will see if he is at his desk.**May 1, 2009 9:31:12 AM Sally**
device was a gell mouse pad. I took it out of the
package and placed it on the desk.### Ticket Closed May 1, 2009 9:31:12
NPR Is Reading My Email, Just Fix It!, & More Support Stories – The Daily WTF
I suppose it’s not entirely the end users fault, they are trained to not touch the computers or computer related equipment but some of them just seem to removed their brains at the same time. Why does IT have to move printers, monitors and keyboards? Why do we have to unpack the damned boxes or carry the boxes around?? Why can’t users replace their own goddamed TONER!??!
I’m going to quit here because I feel a significant IT vs. the world rant coming on…
June 19th, 2009 at 11:20 am
Oh you know, IT professionals get paid just for that ;). Be thankful because if everyone could do all that simple stuff by themselves instead of 4-5 tech guys, big companies would hire 1-2.
June 30th, 2009 at 7:45 am
Have you ever heard of thewebsiteisdown? Just google it – you’ll love it. It’s sums up most user’s behaviour perfectly!